At 11r789, we believe that gaming is meant to be entertaining — a fun way to follow your favourite cricket match, spin a few slots, or enjoy the thrill of live casino games. For the vast majority of our Pakistani players, it stays exactly that. But we also know that for some players, gambling can become a problem. That is why responsible gaming is not a small print item at 11r789 — it is built into the core of how we operate our platform every single day.
11r789 holds an international gaming licence, and with that licence comes a serious obligation to promote safe, fair, and responsible play. We take that obligation seriously — not because regulators require it, but because we genuinely care about the wellbeing of every player on our platform, whether they are betting on a PSL match from Lahore, spinning slots from Karachi, or trying live casino games from Islamabad.
Responsible gaming at 11r789 means giving you the tools to stay in control, the information to make informed decisions, and a clear, friction-free path to getting help if you ever feel your gaming is becoming a concern. These are not tick-box features — they are live, functional tools available directly from your 11r789 account dashboard at any time.
We also train our customer support team to identify signs of problem gambling and to respond with sensitivity and care, rather than simply processing requests. If a member of our team reaches out to you about your gaming behaviour, please engage with them openly — they are there to help.
Set daily, weekly, or monthly deposit caps directly from your account settings. Once set, limits take effect immediately. Increasing a limit requires a 24-hour cooling period to prevent impulsive decisions.
Define the maximum amount you are comfortable losing within a set timeframe. When your loss limit is reached, 11r789 will automatically pause your ability to place further bets or wagers until the period resets.
Losing track of time during a long gaming session is more common than most players realise. Set timed reminders that alert you after a defined period of continuous play — so you can take a break and reassess.
If you need a short break, activate a cooling-off period of 24 hours, 7 days, or 30 days. During a cooling-off period, you cannot log in or place any bets on the 11r789 platform. The period cannot be cancelled once activated.
Self-exclusion is the strongest responsible gaming tool available on the 11r789 platform. When you self-exclude, your account is fully suspended — no logins, no deposits, no bets, no promotional communications. It is available for a minimum of six months and can be extended to a permanent lifetime exclusion.
Access the Responsible Gaming section from your account dashboard or contact our 24/7 live chat support team to initiate the process on your behalf.
Select from 6 months, 1 year, 2 years, 5 years, or permanent lifetime exclusion. We strongly recommend choosing a period that feels comfortably longer than you think you need.
Your self-exclusion takes effect within 24 hours of confirmation. Any remaining balance will be held securely and can be withdrawn following identity verification once the exclusion period ends.
Re-opening a self-excluded account requires a formal written request to [email protected], followed by a mandatory 7-day reflection period before access is restored. Permanent exclusions cannot be reversed.
Every 11r789 player must verify their identity before withdrawing funds. This process confirms your age (21+), identity, and address — making it impossible for underage individuals to receive winnings from our platform.
11r789 sends periodic account summaries showing your total deposits, withdrawals, and net gaming position over the last 30 days. These reality checks help you maintain a clear, honest picture of your gaming spend.
If you find promotional emails or bonus offers tempting you to play more than you intend to, you can opt out of all marketing communications permanently from your account settings. This will not affect your ability to use the platform.
Our live chat support team is available around the clock. If you need to activate any responsible gaming tool urgently — including self-exclusion — our team will action your request immediately, even outside of standard business hours.
All of the following tools are available to every 11r789 player directly from the Responsible Gaming section of your account dashboard.
| Tool | Available Options | Takes Effect | Can Be Reversed? | Status |
|---|---|---|---|---|
| Deposit Limit | Daily / Weekly / Monthly (PKR) | Immediately on activation | Increases: 24-hour delay. Decreases: immediate. | ● Active |
| Loss Limit | Daily / Weekly / Monthly (PKR) | Immediately on activation | Increases: 24-hour delay. Decreases: immediate. | ● Active |
| Session Time Reminder | 30 min / 1 hr / 2 hr / Custom | Next login session | Yes, can be adjusted at any time | ● Active |
| Cooling-Off Period | 24 hours / 7 days / 30 days | Within 1 hour of request | No — period must complete naturally | ● Active |
| Self-Exclusion | 6 months / 1 yr / 2 yr / 5 yr / Permanent | Within 24 hours of request | Temporary: formal request + 7-day wait. Permanent: never. | ● Active |
| Marketing Opt-Out | All marketing / Specific channels | Immediately on activation | Yes, can be re-enabled at any time | ● Active |
| Account Closure | Permanent account deletion | Within 48 hours of verified request | No — permanent closure cannot be undone | ● Active |
Problem gambling rarely announces itself. It tends to creep in gradually. If any of the following patterns feel familiar — whether in yourself or someone you know — please take them seriously and reach out for support.
Placing larger bets than planned in an attempt to recover previous losses — especially after a series of bad outcomes. This is one of the earliest and most reliable indicators of problematic behaviour.
Regularly losing track of how long you have been playing, or finding that hours have passed without your awareness. Session time reminders on 11r789 are specifically designed to address this pattern.
Using funds earmarked for rent, groceries, school fees, or other essential household expenses to fund gaming activity. Gaming should only ever be funded from genuinely disposable income.
Hiding the extent of your gaming activity from family members, friends, or colleagues — or feeling a need to minimise or lie about how much time or money you spend on the 11r789 platform.
Turning to online gaming as a primary way to manage stress, anxiety, loneliness, or difficult personal circumstances rather than as a source of entertainment. This shift in motivation is a serious warning sign.
Making repeated unsuccessful attempts to reduce your gaming activity or stop altogether — finding that despite your best intentions, you return to the platform more than you intended to.
Take a moment to honestly reflect on the following questions. There are no right or wrong answers — this is purely for your own self-awareness.
Answer honestly. If you find yourself answering "yes" to three or more of these questions, we strongly encourage you to use our self-exclusion tool or speak with our responsible gaming support team.
Gaming is at its best when it is fun, controlled, and within your personal limits. Set yours today and enjoy cricket betting, slots, and live casino at 11r789 the right way. Strictly for players aged 21 and above.
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